We value what you value.
Our people are the reason we have such a strong brand, are able to offer such exceptional customer service and continue to look forward as an organization.
Like most companies, we have values. Unlike most companies, our values let our customers know what they can expect every time they rent a vehicle from Enterprise. Our values also let you know exactly what you’ll get out of a career here. Our values are at the root of everything we do as a company and everything you’ll do when you join us.
The Jack Taylor Founding Values Award.
Started in 2003, this award honors our individual operations that truly live the company's founding values. We want to recognize our people who put the founding values to work every day. Every regional group submits an entry, and the number of winners is limited only by each team’s dedication to outstanding results.
Our Values you’ll appreciate the following values:
Our brands are the most valuable thing we own
"We do business everyday as if our success depends on our company’s good name – because it does. Our reputation is our most precious asset. We are a world-class company built by our people … one transaction, one handshake, one kept promise at a time. That makes each employee an owner of our brands, with the power to advance our position in the marketplace, one customer at a time."
Personal honesty and integrity are the foundation of our success
As the personal face of Enterprise to our customers and in our communities, our employees accept responsibility for demonstrating our true commitment to the highest ethical standards. We build loyal, long-term relationships with our customers and neighbors by treating them fairly, meeting their needs and earning their trust. These relationships, sustained by personal honesty and integrity, are the foundation of our success.
Customer service is our way of life
We maintain an uncompromising focus on customer service, from our distinctive professional dress and courteous demeanor, to our practice of directly linking career advancement opportunities to the actual customer service we provide. Customers seek out – and stay with – Enterprise because our people believe in and deliver courteous, personalized service every day. Our goal is to exceed every customer’s expectations.
Our company is a fun and friendly place where teamwork rules
We work hard to meet our goals for growth and success. But we work just as hard to keep our workplace enjoyable. We are known for our enthusiasm, high energy, competitive drive and team spirit. And, as we continue to grow, we understand we can best fuel the competitive success of the entire company with a workforce that’s upbeat, motivated and highly committed to each other’s success.
We work hard ... and reward hard work
Learning how to run a successful business from the ground up and delivering our high standard of service is hard work. It’s work that demands a deep personal commitment from each employee. Enterprise rewards that commitment personally, professionally and financially by providing employees with many different career opportunities. Our business model provides a solid foundation in business operations and true entrepreneurship that few, if any, companies offer. That makes Enterprise a great fit for career-minded individuals who take real ownership of, and responsibility for, their goals and aspirations.
Great things happen when we listen ... to our customers and to each other
We have learned that when we truly listen to our customers and understand their needs, they lead us to opportunities – from little ways to serve them better to new lines of business that open up exciting growth prospects for our company. We listen carefully to one another too. Day-to-day, face-to-face, listening leads us to working more effectively together. At Enterprise, we understand that an open and respectful exchange of ideas is critical to maintaining our high standards for service and personal success.
We strengthen our communities, one neighborhood at a time
Enterprise is a “local” company. Unlike our competitors, we have a presence in thousands of neighborhoods, placing us on a first-name basis with the people who call those neighborhoods home. We purchase millions of dollars in vehicles locally, generate tax dollars through sales and employment, create meaningful jobs that generate significant income and benefits for employees and their families, and much more. We realize we owe our success to the support and goodwill of the people who live in those communities and who do business with us. That’s why we are committed to involving ourselves in the support of worthwhile endeavors in the hometowns and cities where we operate our businesses.
Our doors are open
Enterprise reaches out to people of all backgrounds – in serving existing customers and in winning new ones, in developing our current employees and attracting new talent, and in identifying and employing a diverse range of service providers. Our commitment to be an inclusive company extends to every employee, customer and business partner. We respect the many differences that make each of us unique and know that these differences help to advance our success. Simply put, we want to nurture a business environment that is responsive to all. This is an integral part of who we are as a company and as individuals.